Difference between Predictive Dialer and Progressive Dialer
In the modern business world, communication plays a critical role in business success. Effective communication with clients, prospects and customers is crucial to the growth and sustainability of any business. In telemarketing, companies use different communication techniques to reach customers and potential customers.
The two popular communication technologies companies use today are predictive dialer and progressive dialer. While these technologies share many similarities, they also have significant differences.
In this blog, we’ll discuss the difference between predictive and progressive communication software and explore how it can benefit businesses.
Predictive Dialer
Predictive dialers are automated systems that telemarketers use to quickly call a large number of phone numbers. It uses algorithms and statistical models to predict when agents will be available and when they will take calls.
Based on these expectations, it makes calls ahead of time, allowing agents to spend more time talking to customers and less time waiting for calls to connect. Predictive Dialer is ideal for businesses that need to make a large number of calls in a short period of time, such as telemarketing agencies, debt collection agencies, and call centers.
Progressive Dialer
On the other hand, a progressive dialer is also an automated system that quickly dials a large number of phone numbers. But unlike the predictive calling feature, it doesn’t rely on statistical models to predict when an agent will be available or when a call will be answered.
Instead, it uses a preset agent call relationship, which means it only calls new numbers when the agent is available. This ensures that agents are not overwhelmed with calls and that customers do not have to wait long to speak with an agent.
Progressive Dialer is ideal for businesses that like to keep a personal touch with their customers while making a lot of outbound calls, such as insurance companies, real estate agents, and political campaigns.
Difference between Predictive Dialer and Progressive Dialer
Call completion rate
The main difference between predictive caller and progressive caller is the call rate of the caller. Predictive Dialer uses algorithms and statistical models to predict when an agent will be available and when the call will be answered. This allows them to quickly dial a large number of phone numbers and connect agents with customers in real time.
Progressive calls, on the other hand, use a default call-to-agent relationship, meaning they only call new numbers when an agent is available. This ensures that agents are not overwhelmed with calls and that customers do not have to wait long to speak with an agent.
Efficiency
Predictive calling software is more effective than progressive calling software because it uses algorithms and statistical models to predict when an agent will be available and when they will answer the call. This allows them to quickly dial a large number of phone numbers and connect agents with customers in real time.
On the other hand, progressive calls are less efficient than predictive calls because they only call new numbers when the dealer is free. This means they may not be able to connect agents with customers in real time, which can cause customers to wait longer.
Conversation quality
Predictive calling software is more likely to cause poor call quality because it uses algorithms and statistical models to predict when an agent will be available and when the call will be answered. This means they can connect agents with customers who are not interested or qualified to make a purchase of the product or service offered.
On the other hand, progressive calls are less likely to cause poor call quality because they only call new numbers when an agent is available.
Agent Availability
Predictable dialers require more agents to handle the volume of calls generated by the system. This is because the system is designed to connect agents with customers in real time, and if there are not enough agents available, customers may have to wait a long time to speak to an agent.
Progressive dialers, on the other hand, require fewer agents to handle the volume of calls because they only dial a new number when an agent becomes available. This means that agents are less likely to be overwhelmed with calls, and customers are less likely to have to wait for long periods to speak to an agent.
Compliance
Predictive dialers are more likely to result in compliance issues because they can generate a large number of calls quickly, which can result in calls being made to individuals who are on the national do not call registry.
Progressive dialers, on the other hand, are less likely to result in compliance issues because they only dial a new number when an agent becomes available, which means that they can ensure that they are not making calls to individuals who are on the national do not call registry.
Why Choose Asterisk2VOIP?
Asterisk2VOIP is a leading provider of communication solutions and services that can help businesses streamline their communication systems and improve customer service.
There are many reasons why businesses choose Asterisk2VOIP for their VoIP needs:
Advanced Calling Capabilities
Asterisk2VOIP’s predictive and progressive calling solutions offer advanced features that help businesses optimize their outbound calling campaigns. These features include call routing, call recording, call analysis and automatic call distribution.
Scalable solution
Asterisk2VOIP’s predictive and progressive calling solutions are scalable, so businesses can increase or decrease call capacity as needed. This makes it easy for businesses to manage their external campaigns and ensure they only pay for the services they need.
Customizable solutions
Asterisk2VOIP’s predictive and progressive calling solutions can be customized to meet specific business needs. They work with companies to understand their external needs and design solutions that meet those needs.
Dedicated Technical Support
Asterisk2VOIP has a team of technical support experts who are available 24/7 to help businesses with any technical issues they may have.
Conclusion
Choosing between predictive and progressive dialers totally depends on one’s requirements and budget. Whether you want a predictive or a progressive dialer solution for your business Asterisk2Voip is the best option in the market for you. Contact us to know more.
