What is the SuiteCRM Integration?
The call center CRM integration is aimed to provide a single system which lets its user access to all major features of both systems call center solution and CRM system. Thus, once we perform VICIDial SuiteCRM Integration, the users can access features of CRM in the VICIDial and vice verse. This simplifies operations and increase productivity.
We can configure click to call functionality within the SuiteCRM solution as part of our VICIDial SuiteCRM Integration. It means the agents / executives can generate an outbound call, just by clicking on the lead record.