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    IVR Solution

    IVR Solution

    Globally optimize highly efficient solution whereas open-source application. Completely strategize quality internal or “organic” sources for virtual e-business. Phosfluorescently re-engineer enterprise markets via value-added networks. Seamlessly restore inexpensive e-markets vis-a-vis corporate intellectual capital. Holisticly reinvent compelling niche markets via scalable strategic.
    Authoritatively scale business meta-services before client-based technologies. Collaboratively strategize synergistic scenarios rather than flexible action items. Continually deliver market positioning convergence and mission-critical infrastructures.

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    asterisk2voipIVR Solution

    What is IVR Solution ?

    Interactive Voice Response (IVR) is an automated phone system that greets customers with a pre-recorded message via a voice response system. It delivers the customers to the right agent or department. The right IVR system helps in increasing customer satisfaction and finding answers to their queries. IVR system makes it possible to provide 24/7 support to customers and saves their time. The customer uses the phone’s keypad to press a key as specified in a pre-recorded message. When the customer presses the key, the call is automatically connect to an agent. Example: “Press 1 for Connect with HR”, “Press 2 for Service”, “Press 3 for Support”. When the customer presses 1 key, the call is automatically connect to HR.

    Single-level IVR

    A single level IVR is an automated structure that utilizes the auto receptionist facility. It is capable of automatically answering with custom recordings. Single level IVR is used for suitable situations. Mostly occur in places where fewer inbound calls are handled.

    Key Features
    asterisk2voipKey Features

    Key Features

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    Live Panel

    Agents can view real-time call logs and statistics in the live panel and track easily live calls.

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    Call Routing

    This feature routes each inbound call to the appropriate agent or department.

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    Greeting Messages

    Greet your customers professionally with a pre-recorded message.

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    Call Filter

    Large call volumes of businesses can be handle with the filtering feature.

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    Call Queuing

    Call queuing helps in redirecting inbound calls to specific departments and keeping them organized.

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    API Integration

    Integrate various business processes and numerous data sources with IVR using this feature.

    Major Benefits
    asterisk2voipMajor Benefits

    Major Benefits

    • IVR is able to connect customers to get answers to their questions with the agent who can provide the best customer support.
    • The receptionist may accidentally connect the caller to the wrong department thereby frustrating the caller. But IVR connects the caller with the right department.
    • IVRs can be customized as needed to give more insight into the overall brand.
    • A large number of calls can be handled and the waiting time of the caller can be reduced.
    • VR helps the customer solve a specific problem. As a result, customer satisfaction increases.
    • By using this system, no human receptionist is needed to answer calls. Therefore, the cost of business also reduces.

    FAQ

    The IVR system allows the caller to be connected to the appropriate agent or department. When the caller calls the business number, the IVR screen opens and welcomes the caller with a greeting message. IVR menu opens and offers different options to connect to different departments. Example: “Press 1 for inquiry”, “Press 2 for support”, “press 3 for billing”. When a caller presses 1 key, IVR connects them to the inquiry department. This connects the caller with the appropriate department by pressing a key.

    IVR is especially useful for businesses that need to provide 24-hour customer support. IVR enhances customer experience and increases their satisfaction. With the help of IVR, customers can connect with businesses anytime and get answers to their queries.

    There are two types of IVR: Single level IVR and Multi level IVR