Technology facilitates the efficient management of many complex daily tasks. A VoIP billing solution is one such software that makes customer management and the billing process closer than ever.

Long gone are the days of ringing phones. Today, call centers use a variety of modern technologies to make customer support as user-friendly as possible. Using predictive dialing or automatic dialer instead of manual dialing is like the difference between commuting to work or riding a high-speed commuter train.

Interactive voice response (IVR) customer service by Asterisk2VOIP can be a great way to improve your customer experience. Using an automated menu system, you can help customers get the information or assistance they need quickly and easily.

If you work in a customer-facing department, you pick up the phone, dial a random number, and hope you get the conversation you want. It should be second nature at this point, right?